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Michael Ridlen
Business is Picking Up!
2011.02.02 23:10:16

So we need more delivery owner operators! 

We will be having another Contractor Open House at our Corporate Headquarters in Secaucus, NJ (not far from New York City) this coming Monday, Feb. 7th from 10am - 2pm.  If you are an experienced big ticket delivery driver already running your own business or you are interested in being your own boss, this could be a great opportunity for you. 

Check out our contractor opportunities page for more info!



Tags: Monica Faria | new warehouse | truckers | New Jersey | open house | contractors | opportunity | in home delivery | home delivery | positive news | Home Delivery America

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Michael Ridlen
Contractor Open Houses Coming Up!
2011.01.23 01:35:29
Are you an independent contractor who owns a 24 or 26 foot truck?

Do you have a delivery team who is experienced making HOME DELIVERIES of FURNITURE and APPLIANCES?

Are you looking for steady and consistent work for your trucks?

If you answered YES, then come to Home Delivery America's OPEN HOUSE on MONDAY, January 24th.

Home Delivery America, a leader in providing home delivery services to Top 100 furniture and appliance retailers is seeking out independent delivery contractors for our NJ and Brooklyn facilities

WHO: Sorry we dont hire helpers or drivers. You must own/lease your own truck (no smaller than 24 foot straight truck) and have experience making furniture and appliance deliveries.

WHEN: Monday Jan. 24 from 10am-2pm

WHERE: 200 Seaview Drive, Secaucus NJ 07094, 2nd FLOOR

WHAT TO BRING: All contractor applicants should bring their drivers licenses and social security cards in order to be considered. If the contractor will not be driving, then he/she should also bring the driver of the truck with a license and social.

WE OFFER:
$1,000 SIGN ON BONUS
  • Year round work with national retailers
  • Business expansion opportunities
  • Competitive commission rates
  • Local delivery - limited miles per day
  • Incentives paid for high performance
  • Lower insurance requirements than competitors = lower premiums
  • Commissions paid weekly
  • Insurance Programs


We require:
  • Furniture and/or Appliance Delivery Experience
  • 24 0r 26 foot straight truck
  • Criminal Background Check
  • DOT drug test and physical

HIGH EARNINGS - LIMITED SPOTS

If you cannot attend the open house but wish to be considered, please contact Monica at 201-617-1800 EXT. 3035 or visit our websitehttp://www.homedelamerica.com/

Tags: Home Delivery America | positive news | furniture delivery | home delivery | white glove delivery | opportunity | open house | contractors | owner operators | Monica Faria

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Michael Ridlen
HDA at the NECO Alliance Show!
2010.09.10 23:39:14

We are looking forward to attending our first NECO Alliance expo.  Taking place Monday Sept. 13th and Tuesday Sept. 14 at the MGM Grand Casino at Foxwoods, the annual show features some of the latest appliance and electronic innovations from a variety of vendors.

Company chairman Richard Merians ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and Director of Recruitment and Sales Monica Faria ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) will be attending both days at our booth in the Premier Ballroom.  They will be providing information about our company's services as well as solutions catered to the independent dealer's needs.  Additionally, pick up  a "stress relief" squeeze truck!

Follow our tweets from the event @HomeDelivery on Twitter, and we will have a post show wrap up on our blog.



Tags: NECO Alliance | Monica Faria | Richard Merians | appliances | white glove delivery | in home delivery | Home Delivery America

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Michael Ridlen
Home Delivery and Inclement Weather Planning
2010.03.17 21:26:10
Snow, snow, snow, and more snow. The winter blasts over the past few months presented a number of challenges across the country. For 3PL and home delivery providers, these challenges become some of the focal points that your company's reputation is built upon. It's not just a matter of how good your delivery service is when there are no obstacles, but how good your service is when you have to overcome obstacles, and double digit snow fall can certainly present one big obstacle!

While customers will understand why deliveries cannot be made while the snow is falling outside their window or their driveway is piled up, there is still the expectation to be informed. They have a significant financial and emotional investment in the delivery product, so they need to know what is going to happen next with that product. This point is where the "disconnect" usually occurs. The customer does not need to know and does not want to know the whys and wheres of your operation. They just want to know when they will receive their item. Keeping the customer informed of the basic information without any other "clutter" will go a long way in preserving customer satisfaction. 

Utilizing available technology to inform the customer as early as possible of the new delivery date helps you maintain control of your delivery scenarios and capacities while keeping the customer in the loop. Additionally, most customers will have their own additional aggravations brought on by the inclement weather, so having one less call to make will usually be a plus for them. When customers do have to call back in, if you do not have a live person answering the phones, make sure that your voice mail systems have been updated with your company's latest information regarding the weather and that you are consistently clearing and responding to messages. Preventing or quickly resolving any uncertainties in your customers' mind is one way of preserving the level of service that your customer expects, especially during a trying time.

In addition to communicating with the end customer, 3PL companies also have to maintain good client communications. The client needs to know when/if you are going to be open, will you receive merchandise, what information is being communicated to their customers, and other vital items.

It's imperative to have your weather response plan developed and presented to your clients as early as possible. Once finalized, work with them to determine how the delivery product will be handled. One major point that is often overlooked here is to plan for each equally important phase of the pre-, during, and post-storm. Delayed product will be arriving in a surge after the roads have cleared, and there are possible changes to your normal delivery schedule that should be determined in advance. Finally, continual updates to the client's designated contact is essential. Just because you know what your team is doing does not mean your client is clear on the matter. Do not assume! It is your responsibility to make sure they are informed.

With spring drawing near and the possibility of further snow events decreasing, it would be easy to minimize the importance of having inclement weather action plans in place. However, this is the best time to develop and refine your plans - before they are needed again and after going through a significant snow event. Reacting to a weather event is something you do not want to do on the fly. Being proactive and taking the time in advance to do some serious brainstorming on these issues will reap tremendous benefits for your company, your customers, and your clients the next time the snow is piling up to the windows.


Tags: Home Delivery America | customer service | home delivery | business relationships | 3PL | snow | planning

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Michael Ridlen
Trucking Carriers Seeing Shift from Private to Dedicated
2010.03.04 22:19:18

Considering outsourcing your delivery and/or logistics options?  Here is some food for thought - 
An excerpt taken from:
The Journal of Commerce (note: login is needed to access the rest of the article at www.joc.com)

"More than ever, companies are looking to outsource their fleets so they can focus on their core competencies. A DCC (Dedicated Contract Carrier) solution frees up capital and management to work on more strategic issues, which is where many companies feel their focus needs to be right now. We've seen a definite increase in prospects this year," he said.


Schneider's Jadin also has seen an uptick in inquiries. "As the economy has worsened, companies are deciding to concentrate on their core competency rather than continuing to operate a private fleet," he said. "Outsourcing to a transportation provider whose core competency is transportation makes good economic sense from the standpoint of a preservation of capital to their core competence, and also from a risk-mitigation perspective as it relates to the potential liability associated with running a private fleet."



Tags: furniture industry loans | 3rd party supplier | logistics strategy | business relationships | 3PL | logistic | in home delivery | Home Delivery America

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Michael Ridlen
Cash for Appliances - A Quick Primer
2010.02.17 10:58:49
Given the recent publicity from different channels regarding the "Cash for Appliances" programs, there is a definite possibility of confusion regarding what actually constitutes the program and what appliances are eligible.

Unlike the prior automotive Cash for Clunkers, this program is administered by the individual states resulting in a wide variance of dates, criteria, model eligibility, and procedures depending upon where your customer lives. Being properly informed on the particulars of your state's program will help you better take care of your customers' needs - before and after the sale. There is also a good resource database
here.

Each state received funding in proportion to its population. Some states such as Kansas and Delaware ran out of money much sooner than expected. If possible, stay up to date on how much money is left in your state's program and keep your sales staff informed (New York still had nearly $11 million left in its program as of 2/16). 

Additionally, make sure to show your customers how to file for their rebate (and any deadlines) as well as providing any forms for haul away and recycling of the old unit. A few minutes of review with your delivery teams on these important topics can avoid any customer misunderstandings.

Finally, check for any additional energy or recycling programs available that can be added to the federal rebate (New Jersey and California are examples of this). There is a potential for increased sales by utilizing the availability of these programs.

Here are some highlights from a few states:

California - Program begins April 22, 2010 with $35.2 million allocated. Appliances included are washers, refrigerators, and room air conditioners. The rebates will be in addition to existing California energy initiatives.
Click here for more info

New York - Program started Feb. 12th and is currently slated to end on Feb. 21st with applications having to be postmarked by March 15th. Appliances included are refrigerators, washers, and freezers with a extra rebate for providing proof of recycling the old unit. There is also an option for an appliance bundle purchase that has a $500 base rebate plus an extra $55 for recycling.
Click here for more info.

New Jersey - Program will be part of NJ's existing Clean Energy Program which already offers rebates on selected Energy Star products. The national program will not start until April (probably around Earth Day), and details have not been posted yet.
Click here for updates.

With the amount of local publicity accompanying each new roll out, there will be expected spikes in business. However, the better informed your sales and delivery staffs are, the better positioned you will be to take advantage and generate additional immediate sales as well as future repeat customers.


Tags: appliances | 3PL | customer service | positive news | home delivery | cash for appliances

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Michael Ridlen
New Year's Review
2010.01.22 11:59:21
January offers us a time to reflect and review opportunities for system improvements, increased efficiency, and cost reductions. During busy holiday sales, operations and procedures are truly tested for maximum productivity and consistent integration from our clients to our customers.

At Home Delivery America, we consistently strive to make the delivery process as seamless and pleasant as possible, especially during the holidays and other high volume periods. We do this by initiating a proactive outlook in reviewing all of the support processes that go into making deliveries, from the beginning receiving the product from the client or manufacturer to the final step of providing a successful in-home delivery and installation. We review past data for potential volume spikes and formulate a strategic plan of action. Proper preparations can alleviate the heightened pressures from the higher volume and increase the "operational flexibility" against negative events such as inclimate weather, mechanical failures, buyer's remorse, etc.

High volume/holiday preparations include:

  • Review of installation parts and supply levels, advance ordering of any necessary supplies, and carrying a 30-60 day reserve (depending upon usage).
  • Having extra on-call delivery teams available daily.
  • Having appropriate support staffing, especially in the week immediately following a sale/promotion.
  • Triple inspections of all received merchandise.
  • Preventative maintenance on all warehouse equipment.
  • "Refresher" and updated customer service training through out the organization including role play exercisesComplete computer systems audit

We value our clients and the lasting partnerships we have forged. Each and every delivery is important to our company, and we realize that our service has a direct impression on our client's image - even more so during high volume periods where the customers' requirements are higher and their tolerance for errors is lower. We continuously strive to improve processes and encourage open communication from all associates so we exceed our clients' and their customers' expectations all year long. By implementing these procedures, critical high volume and sales periods become a smooth part of regular operations.



Tags: in home delivery | high volume | operations | new year | customer service

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Michael Ridlen
Largest High Velocity Cross Dock in the Nation Now Open!
2009.12.09 21:58:01

We are proud to announce our recently launched cross dock facility in Elmwood Park, NJ is fully functional and that almost 5,000 pieces of big-ticket merchandise are currently being unloaded daily

"We are getting the merchandise in the consumers home faster than ever for our clients", said Richard S. Merians, Chairman.  "HDA's investment in service to our clients is backed by proven success and top performance to ensure continued growth, this facility has convenient access to all major highways allowing us to reach a larger radius in a shorter time."

Measuring 120,000 square feet, with 30 bay doors will handle over 100 trucks daily, this is the largest high velocity cross dock facility in the nation.  Large line haul trailers are unloaded, merchandise staged, inspected, than re-loaded onto delivery trucks, for a successful white glove in-home delivery and assembly all within a 24-hour period.  "We're excited to be on the forefront in an industry that continually requires new thought and innovation," said Joseph Renaldi, Vice President Operations.  For more information on how this great facility can help your business or other delivery options we can offer, click here to contact us.




Tags: warehousing | distribution | 3PL | New Jersey | logistic | warehouse | in home delivery | white glove delivery | cross dock | new warehouse | Home Delivery America

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Michael Ridlen
100% Inventory!
2009.11.12 23:58:39

We just finished the yearly physical inventory for a major client, and we are pleased to report that we achieved 100% inventory accuracy.  This means zero shrink and zero surpluses.  We are very proud of this result and achieved it through a combination of systems management, rigor during product picking and return, and a constant attention to the various details in working with the inventory.  We have a common belief that we must follow best practices 100% every time because it is that one time in a hundred that you deviate from a procedure that will come back to haunt you.

Thanks again to everyone involved with obtaining this tremendous result, and let's continue it into the next year.  If you are having issues with your current inventory, contact us or call 1-800-449-4723 ext. 3009 to see how we can help with your warehousing and delivery solutions.



Tags: white glove delivery | positive news | warehousing | 3PL | 100% | inventory | Home Delivery America

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Michael Ridlen
DIRECT FROM FACTORY TO HOME INITIATIVE
2009.10.08 12:16:54

The ‘Direct from Factory to Home’ initiative was created from a senior management brainstorming session in an effort to assist our clients during today’s economic climate.  The retailer would only purchase a floor sample, having a massive impact on their cash flow management.  It would allow retailers to have a zero based inventory, by eliminating the need for warehouse space, warehouse personnel, trucks, delivery teams, etc.  Moreover, the delivery time of any one piece of merchandise can be guaranteed in 3 to 5 business days from the factory depending on location. 

The incentive for a manufacturer is to eliminate the return of unsold goods from the retailer and being forced to offer some form of restitution to the retailer.  Additionally, this will afford the manufacturer to sell directly to the consumer through ecommerce projects.  This innovative program opens up a tremendous opportunity for both the manufacturer and retailer to engage in viable, alternate solutions. 

Interested in learning more?   Perhaps a good fit for your business model?  Contact us.



Tags: logistic | furniture industry news | in home delivery | white glove delivery | Direct from factory to home | Home Delivery America

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Michael Ridlen
Message From the Chairman
2009.08.26 10:34:40

      It is with great pleasure that I share with you my thoughts on our industry, our economy and most importantly how we can achieve a higher level of service for you and your customers. 

       

Within the past year we have seen some great economic challenges that forced us to look at our business model and analyze how we can...

Tags: Home Delivery America | message | chairman | Latest News | direct to consumer | third party supplier | warehousing | distribution

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Michael Ridlen
Positive Signs
2009.07.28 07:11:39

While the economic news still remains a mixed bag, we have been seeing some surprisingly positive indicators from our clients.  While the year started slowly, numbers from the past three months have been equivalent or greater in year to year comparisons.  Although there is debate about the factors behind these numbers, the bottom line is that the numbers are there.

With this good news, we have to be prepared to meet the two fold challenges of maintaining service levels for all of our customers...

Tags: economy | Home Delivery America | positive news | customer service | damage reduction | shrink reduction | economic indicators

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Michael Ridlen
Say Hello to Our Website!
2009.02.10 08:55:36

While our site has been live for about a month now, this has been our "soft opening period" where we have been measuring visitors and checking for glitches.   With some new promotional activities in the works, we are expecting increases in traffic to our home on the web.

So why take new initiatives in these economic conditions?  Why not stay tight, conservative, and ride it out?  Simply put, because we can save your company money

Tags: introduction | new website | Home Delivery America

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