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Tag: Home Delivery America

Michael Ridlen
Business is Picking Up!
2011.02.02 23:10:16

So we need more delivery owner operators! 

We will be having another Contractor Open House at our Corporate Headquarters in Secaucus, NJ (not far from New York City) this coming Monday, Feb. 7th from 10am - 2pm.  If you are an experienced big ticket delivery driver already running your own business or you are interested in being your own boss, this could be a great opportunity for you. 

Check out our contractor opportunities page for more info!



Tags: Monica Faria | new warehouse | truckers | New Jersey | open house | contractors | opportunity | in home delivery | home delivery | positive news | Home Delivery America

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Michael Ridlen
Contractor Open Houses Coming Up!
2011.01.23 01:35:29
Are you an independent contractor who owns a 24 or 26 foot truck?

Do you have a delivery team who is experienced making HOME DELIVERIES of FURNITURE and APPLIANCES?

Are you looking for steady and consistent work for your trucks?

If you answered YES, then come to Home Delivery America's OPEN HOUSE on MONDAY, January 24th.

Home Delivery America, a leader in providing home delivery services to Top 100 furniture and appliance retailers is seeking out independent delivery contractors for our NJ and Brooklyn facilities

WHO: Sorry we dont hire helpers or drivers. You must own/lease your own truck (no smaller than 24 foot straight truck) and have experience making furniture and appliance deliveries.

WHEN: Monday Jan. 24 from 10am-2pm

WHERE: 200 Seaview Drive, Secaucus NJ 07094, 2nd FLOOR

WHAT TO BRING: All contractor applicants should bring their drivers licenses and social security cards in order to be considered. If the contractor will not be driving, then he/she should also bring the driver of the truck with a license and social.

WE OFFER:
$1,000 SIGN ON BONUS
  • Year round work with national retailers
  • Business expansion opportunities
  • Competitive commission rates
  • Local delivery - limited miles per day
  • Incentives paid for high performance
  • Lower insurance requirements than competitors = lower premiums
  • Commissions paid weekly
  • Insurance Programs


We require:
  • Furniture and/or Appliance Delivery Experience
  • 24 0r 26 foot straight truck
  • Criminal Background Check
  • DOT drug test and physical

HIGH EARNINGS - LIMITED SPOTS

If you cannot attend the open house but wish to be considered, please contact Monica at 201-617-1800 EXT. 3035 or visit our websitehttp://www.homedelamerica.com/

Tags: Home Delivery America | positive news | furniture delivery | home delivery | white glove delivery | opportunity | open house | contractors | owner operators | Monica Faria

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Michael Ridlen
HDA at the NECO Alliance Show!
2010.09.10 23:39:14

We are looking forward to attending our first NECO Alliance expo.  Taking place Monday Sept. 13th and Tuesday Sept. 14 at the MGM Grand Casino at Foxwoods, the annual show features some of the latest appliance and electronic innovations from a variety of vendors.

Company chairman Richard Merians ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and Director of Recruitment and Sales Monica Faria ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) will be attending both days at our booth in the Premier Ballroom.  They will be providing information about our company's services as well as solutions catered to the independent dealer's needs.  Additionally, pick up  a "stress relief" squeeze truck!

Follow our tweets from the event @HomeDelivery on Twitter, and we will have a post show wrap up on our blog.



Tags: NECO Alliance | Monica Faria | Richard Merians | appliances | white glove delivery | in home delivery | Home Delivery America

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Michael Ridlen
Home Delivery and Inclement Weather Planning
2010.03.17 21:26:10
Snow, snow, snow, and more snow. The winter blasts over the past few months presented a number of challenges across the country. For 3PL and home delivery providers, these challenges become some of the focal points that your company's reputation is built upon. It's not just a matter of how good your delivery service is when there are no obstacles, but how good your service is when you have to overcome obstacles, and double digit snow fall can certainly present one big obstacle!

While customers will understand why deliveries cannot be made while the snow is falling outside their window or their driveway is piled up, there is still the expectation to be informed. They have a significant financial and emotional investment in the delivery product, so they need to know what is going to happen next with that product. This point is where the "disconnect" usually occurs. The customer does not need to know and does not want to know the whys and wheres of your operation. They just want to know when they will receive their item. Keeping the customer informed of the basic information without any other "clutter" will go a long way in preserving customer satisfaction. 

Utilizing available technology to inform the customer as early as possible of the new delivery date helps you maintain control of your delivery scenarios and capacities while keeping the customer in the loop. Additionally, most customers will have their own additional aggravations brought on by the inclement weather, so having one less call to make will usually be a plus for them. When customers do have to call back in, if you do not have a live person answering the phones, make sure that your voice mail systems have been updated with your company's latest information regarding the weather and that you are consistently clearing and responding to messages. Preventing or quickly resolving any uncertainties in your customers' mind is one way of preserving the level of service that your customer expects, especially during a trying time.

In addition to communicating with the end customer, 3PL companies also have to maintain good client communications. The client needs to know when/if you are going to be open, will you receive merchandise, what information is being communicated to their customers, and other vital items.

It's imperative to have your weather response plan developed and presented to your clients as early as possible. Once finalized, work with them to determine how the delivery product will be handled. One major point that is often overlooked here is to plan for each equally important phase of the pre-, during, and post-storm. Delayed product will be arriving in a surge after the roads have cleared, and there are possible changes to your normal delivery schedule that should be determined in advance. Finally, continual updates to the client's designated contact is essential. Just because you know what your team is doing does not mean your client is clear on the matter. Do not assume! It is your responsibility to make sure they are informed.

With spring drawing near and the possibility of further snow events decreasing, it would be easy to minimize the importance of having inclement weather action plans in place. However, this is the best time to develop and refine your plans - before they are needed again and after going through a significant snow event. Reacting to a weather event is something you do not want to do on the fly. Being proactive and taking the time in advance to do some serious brainstorming on these issues will reap tremendous benefits for your company, your customers, and your clients the next time the snow is piling up to the windows.


Tags: Home Delivery America | customer service | home delivery | business relationships | 3PL | snow | planning

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Michael Ridlen
Trucking Carriers Seeing Shift from Private to Dedicated
2010.03.04 22:19:18

Considering outsourcing your delivery and/or logistics options?  Here is some food for thought - 
An excerpt taken from:
The Journal of Commerce (note: login is needed to access the rest of the article at www.joc.com)

"More than ever, companies are looking to outsource their fleets so they can focus on their core competencies. A DCC (Dedicated Contract Carrier) solution frees up capital and management to work on more strategic issues, which is where many companies feel their focus needs to be right now. We've seen a definite increase in prospects this year," he said.


Schneider's Jadin also has seen an uptick in inquiries. "As the economy has worsened, companies are deciding to concentrate on their core competency rather than continuing to operate a private fleet," he said. "Outsourcing to a transportation provider whose core competency is transportation makes good economic sense from the standpoint of a preservation of capital to their core competence, and also from a risk-mitigation perspective as it relates to the potential liability associated with running a private fleet."



Tags: furniture industry loans | 3rd party supplier | logistics strategy | business relationships | 3PL | logistic | in home delivery | Home Delivery America

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Michael Ridlen
Largest High Velocity Cross Dock in the Nation Now Open!
2009.12.09 21:58:01

We are proud to announce our recently launched cross dock facility in Elmwood Park, NJ is fully functional and that almost 5,000 pieces of big-ticket merchandise are currently being unloaded daily

"We are getting the merchandise in the consumers home faster than ever for our clients", said Richard S. Merians, Chairman.  "HDA's investment in service to our clients is backed by proven success and top performance to ensure continued growth, this facility has convenient access to all major highways allowing us to reach a larger radius in a shorter time."

Measuring 120,000 square feet, with 30 bay doors will handle over 100 trucks daily, this is the largest high velocity cross dock facility in the nation.  Large line haul trailers are unloaded, merchandise staged, inspected, than re-loaded onto delivery trucks, for a successful white glove in-home delivery and assembly all within a 24-hour period.  "We're excited to be on the forefront in an industry that continually requires new thought and innovation," said Joseph Renaldi, Vice President Operations.  For more information on how this great facility can help your business or other delivery options we can offer, click here to contact us.




Tags: warehousing | distribution | 3PL | New Jersey | logistic | warehouse | in home delivery | white glove delivery | cross dock | new warehouse | Home Delivery America

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Michael Ridlen
100% Inventory!
2009.11.12 23:58:39

We just finished the yearly physical inventory for a major client, and we are pleased to report that we achieved 100% inventory accuracy.  This means zero shrink and zero surpluses.  We are very proud of this result and achieved it through a combination of systems management, rigor during product picking and return, and a constant attention to the various details in working with the inventory.  We have a common belief that we must follow best practices 100% every time because it is that one time in a hundred that you deviate from a procedure that will come back to haunt you.

Thanks again to everyone involved with obtaining this tremendous result, and let's continue it into the next year.  If you are having issues with your current inventory, contact us or call 1-800-449-4723 ext. 3009 to see how we can help with your warehousing and delivery solutions.



Tags: white glove delivery | positive news | warehousing | 3PL | 100% | inventory | Home Delivery America

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Michael Ridlen
DIRECT FROM FACTORY TO HOME INITIATIVE
2009.10.08 12:16:54

The ‘Direct from Factory to Home’ initiative was created from a senior management brainstorming session in an effort to assist our clients during today’s economic climate.  The retailer would only purchase a floor sample, having a massive impact on their cash flow management.  It would allow retailers to have a zero based inventory, by eliminating the need for warehouse space, warehouse personnel, trucks, delivery teams, etc.  Moreover, the delivery time of any one piece of merchandise can be guaranteed in 3 to 5 business days from the factory depending on location. 

The incentive for a manufacturer is to eliminate the return of unsold goods from the retailer and being forced to offer some form of restitution to the retailer.  Additionally, this will afford the manufacturer to sell directly to the consumer through ecommerce projects.  This innovative program opens up a tremendous opportunity for both the manufacturer and retailer to engage in viable, alternate solutions. 

Interested in learning more?   Perhaps a good fit for your business model?  Contact us.



Tags: logistic | furniture industry news | in home delivery | white glove delivery | Direct from factory to home | Home Delivery America

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Michael Ridlen
Message From the Chairman
2009.08.26 10:34:40

      It is with great pleasure that I share with you my thoughts on our industry, our economy and most importantly how we can achieve a higher level of service for you and your customers. 

       

Within the past year we have seen some great economic challenges that forced us to look at our business model and analyze how we can...

Tags: Home Delivery America | message | chairman | Latest News | direct to consumer | third party supplier | warehousing | distribution

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Michael Ridlen
Positive Signs
2009.07.28 07:11:39

While the economic news still remains a mixed bag, we have been seeing some surprisingly positive indicators from our clients.  While the year started slowly, numbers from the past three months have been equivalent or greater in year to year comparisons.  Although there is debate about the factors behind these numbers, the bottom line is that the numbers are there.

With this good news, we have to be prepared to meet the two fold challenges of maintaining service levels for all of our customers...

Tags: economy | Home Delivery America | positive news | customer service | damage reduction | shrink reduction | economic indicators

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Michael Ridlen
Say Hello to Our Website!
2009.02.10 08:55:36

While our site has been live for about a month now, this has been our "soft opening period" where we have been measuring visitors and checking for glitches.   With some new promotional activities in the works, we are expecting increases in traffic to our home on the web.

So why take new initiatives in these economic conditions?  Why not stay tight, conservative, and ride it out?  Simply put, because we can save your company money

Tags: introduction | new website | Home Delivery America

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