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Michael Ridlen
Message From the Chairman
2009.08.26 10:34:40

      It is with great pleasure that I share with you my thoughts on our industry, our economy and most importantly how we can achieve a higher level of service for you and your customers. 


Within the past year we have seen some great economic challenges that forced us to look at our business model and analyze how we can...
help our customers help their customers.  It demanded innovative thought and creativity. Falling back on our corporate standard of continually improving the levels of customer service, lead us to a constant flow of ideas and thought.  This corporate ‘DNA’ has proven to help Home Delivery America and our client’s not just get by in times of economic uncertainty but come out stronger than before.


      During our strategic planning came some fantastic brainstorming, realizing we needed to increase productivity without increasing costs.   We found a solution that both manufacturers and retailers could potentially become victorious; we introduced a “Direct from Factory to Home” component as a viable logistic solution, adding to our already extensive list.  This gives the retailer the ability to increase his cash flow by only committing to one floor sample and having a zero based inventory.  A manufacturer would negate the struggles of receiving return, unsold merchandise while still reaching the same sales goals.  When you start with the end in mind you eliminate the financial turmoil of having to reimburse, recalculate or reinvest. This approach has given subsistence to some organizations that were slowly fading in today’s economy.

      We truly believe in a culture that defines teamwork, and we believe in partnering with our clients by working together and creating an environment that encourages change. We are committed to being the best logistics company and we will continue to make concerted efforts to earn your trust and your business.  

Tags: Home Delivery America | message | chairman | Latest News | direct to consumer | third party supplier | warehousing | distribution


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